Q. Where do I buy karaoke tracks, sheet music and guitar tab?
We have dedicated Sheet Music, Karaoke and Guitar Tab stores. To get there, hit the Music Stores tab at the top of the page, and then select which store you’d like from the sub-menu that appears.

Q. What comes with each download?
When you download a PureSolo song, you receive the sheet music, guitar tab or lyrics for that song together with the studio-recorded backing track, all in one download.

Q. What happens to tracks after I have downloaded them?
When you purchase tracks from PureSolo, they are immediately stored with your log in details so that whenever you hit the Record menu at the top of any page, your songs are waiting in the menu on the left hand side of the page.

Please note: The following are guidelines for using the PureSolo video capabilities.

Tips

Before you start using video functions you may find the following useful for recording your performances on PureSolo:

• Make sure you have plenty of light in the room so your movements are picked up clearly by the camera. The more light, the better. We want to see your performances!
• Set up your camera so it is picking up all of your face and shoulders on screen.
• Make sure you don’t have any lights shining directly into the camera lens, as this will significantly decrease the quality of the image.
• High resolution = higher quality. If your camera has the capabilities and you can record your videos in high definition then do it!
• All cameras are colour calibrated. It’s unlikely a webcam will have a ‘white balance’ control, but if you use a digital camera then there should be a ‘white setting’ somewhere.
• The PureSolo recorder is unique as it allows you to record and play audio and video at the same time. If you’re unsure whether your computer can support video recording please have a look below at the minimum system requirements for both PC and Mac users.
• Above all be yourself, have fun and enjoy!

Help

If you’re having problems with your video recordings then this is the place for you! If, however, we still haven’t answered your query then please do get in contact with us and we will endeavour to answer your question!

Q. What if I don’t want to record video?
No problem, you don’t have to record video, you can still record just the audio. All you need to do is click on the video recorder button and select ‘No camera’

Once selected, the video camera button will have a red cross through it and you will only be able to record the audio.

Q. I’ve recorded my audio without video, but now want to record with video. How do I change back?
Select the video camera button and choose the camera you wish to use from the list.

Q. Why does my video look grainy?
Your video will look grainy if you’re running your webcam at a low resolution, change your configuration resolution to the highest resolution you possibly can.

Q. Do I need to buy an expensive webcam for PureSolo video to work?
No, many people assume that if you purchase an expensive webcam you will get better results than a regular webcam. The results will be slightly better, but the main advantage of an expensive webcam is that it will cope with low lights better than a regular one. It’s perfectly acceptable to have a regular webcam – as we’ve mentioned before, the more light the better!

Q. I’ve saved my video recording and exported it to my profile but when I check it, it just says ‘processing’ and no video’s uploaded.
As video files are so much larger than audio files they will take a little longer to export. You will need to refresh the page on your profile and that will then show that the file uploaded.

Q. I’ve recorded some videos but when I go to the ‘record’ tab they aren’t there.
Once recorded and saved your videos can be found in the ‘Recordings’ tab found to the left of the player in between ‘Songs’ and ‘Help’. If you click on this it will list all of your recordings you’ve saved.

Q. Why is my audio and video out of sync when I save it and play it back?
This could be for various reasons. Try the following:

• Sometimes when other programs are running on your workstation at the same you are recording this may have an effect on the overall quality produced.
• Try a different webcam if you can. Some users have found whilst testing that onboard webcams have provided better quality than external webcams.
• Change the recording quality settings to high before you start recording.
• Lack of lighting will also affect the quality of recording. If the light is too low then the frames will jump, hence the delayed effect.

Q. Why can’t I see the video functions? It looks just like the normal player.
You can only see video capabilities if you have a camera connected to your workstation. If your camera is connected to the workstation and you still can’t see it please make sure your camera is switched on.

Q. I have recorded a song with video and saved it. When I Share or Export it I can’t see the video anymore.
Once you’ve recorded and saved your song you will have a box pop up asking you whether you want to ‘Export Movie’, ‘Export Sound Only’ or ‘Cancel’:

Please choose ‘Export Movie’ and this will then export both audio and video.

Q. Once I've recorded and saved a track, how do I share it?
When you have recorded a track, hit Save and set the levels, then hit Save again when you’re happy. This brings you to the sharing section which looks like this:

Here you can burn to CD, send as a ring tone, email your song, or save as an mp3 file on your desktop. You can also upload the song to your musical profile on PureSolo for others to hear.

Q. So how do I burn a cd of my recording?
After you press “Burn it” you will be given the following window:

You can also add additional tracks and rearrange the order.

Q. How do I send an email of my recording?
Press the “send it” button and your email client will appear with the track attached. If your email client is webmail you will need to export the file to your desktop and attach it to your email.

Q. How do I upload my recording to my profile?
Click the "Share it" button. Your recording will be displayed to your profile until you want to take it down.

Q. What does export mp3 allow me to do?
This button allows you to save an mp3 version of your recording to your desktop so that you can put load it onto your ipod or mp3 player, or simply keep it somewhere safe on your computer.

Q. What happens if I don’t decide to share a track right after I’ve recorded, but want to share it later?
You can share your recordings whenever you like – select Recordings from the small menu on the left of the recording page to bring up all the tracks you’ve recorded. Select the track you’d like to share to load it up onto the main screen, the hit the Share button on the bottom right of the control panel.

Q. How many tracks can I upload to my profile for my friends to hear?
You can display 5 at a time. The Music Recorder will automatically replace old versions with new versions.

Q. What do I find on my Dashboard?
You get a personal summary of your activity on PureSolo including purchased tracks, recordings and friends. You will also see a summary of what your PureSolo friends have been up to; when they’ve uploaded their tracks, made friends with other people, and posted wall messages.

Q. Tell me about my Profile?
You know this stuff already! Your picture, your details (expanded profile coming soon) your friends, your wall, and most importantly the tracks you choose to share.

Q. What is the Love! Column?
If you want to show your appreciation for someone else’s recording, click on the heart to send some 'love'.

Q. Can I hide my wall posts?
To change your privacy settings, click on Edit Profile to choose how much information you want to share.

Q. How do I find other friends?
Go to your Dashboard and search for their name or email address in the "Find Other Puresoloists" entry box, located below your picture.

Q. How do I pay?
We take a number of major credit cards and Pay Pal.

Q. What currencies do you accept?
We accept payment in GBP, USD and EUR.

Q. What is your payment system?
We have a credit system that you can top up with your card on record. The minimum credit to buy is £2.00

Q. How do I find what I’m looking for?
We have dedicated Sheet Music, Karaoke and Guitar Tab stores. To get there, hit the Music Stores tab at the top of the page, and then select which store you’d like from the sub-menu that appears.

Q. What do I receive with each purchase?
When you download a PureSolo song, you receive the sheet music, guitar tab or lyrics for that song together with the studio-recorded backing track, all in one download.

Q. How much does it cost?
Generally £0.99 for Karaoke and £1.99 for the others, though we have some scales and arpeggios for free and other small exercises for £0.49.

Q. Can I preview the content before I buy it?
Yes, just click on the blue arrow to listen and expand the window to get a glimpse of the notation or tab as well.

Q. How do I download the content?
Once you have the plug-in, it will appear in your songs list on the Record page. You then click on the song and it will download in a few seconds to your Player.

PC Minimum System Requirements:

RECOMMENDED: 2.0 Ghz Core 2 Duo, 2 Gb RAM, Windows 7, Firefox 3.6

Important information: please ensure your computer has the latest updates installed

Windows Vista Experience Index

If your machine has a Windows Experience base score below 3.0 you could find that PureSolo may not run to it’s full potential. In order to find out your base score please follow the instructions below:

• Click on the ‘Start’ menu at the bottom left of the screen.
• Select ‘Games’ from the menu.
• To the bottom right of the window you should see your Computer’s Performance Information. You should look for your ‘Current system’s rating’.
  
• If you cannot see a number (in this example the number is 3.1), select ‘Performance Information and Tools’. You will then be taken to another window:
  
• To the right of the screen your Base score will show. If it’s still not there select ‘Update my score’ and your computer will run a check and produce a Base score.

Windows 7 Experience Index

If your machine has a Windows Experience base score below 3.0 you could find that PureSolo may not run to it’s full potential. In order to find out your base score please follow the instructions below:

• Click on the ‘Start’ menu at the bottom left of the screen.
• In the ‘Search’ bar type in “experience”.
• Amongst the search results will be the option for ‘Check the Windows Experience Index’.
  
• Click on ‘Check the Windows Experience Index’ and a new window will open showing you your computer’s performance information:
  

Apple OS X Minimum System Requirements

RECOMMENDED: MAC OS X Snow Leopard 10.6 and Firefox 3.6

Important information: please ensure your computer has the latest updates installed

We DO NOT support PowerPC-based Macs.